Returns Policy

We offer a 30-day FREE returns policy: 

If you are not happy with your purchase within the first 30 days of receipt, we will collect the products at our cost, and present you with a full refund.

For this to be applicable these basic conditions must be met:

• Product is returned in their original packaging
• Product has not previously been installed
• Product has not been damaged 
• Product remains in a saleable condition
• Product is securely packaged and protected with additional external packaging for transit
• Product was not a custom colour - ie. it is a standard Lifetime Lighting range colour.

Should the product be returned to Matelec in a non-saleable condition, the refund will not be processed. It is therefore imperative that the items are suitably packaged to minimise the risk of transit damage.  The customer is responsible for packing the product safely & securely to ensure against damage in transit.

Prior to a refund or replacement, goods will be inspected to ensure that they are received back in the original packaging. Matelec reserves the right to decline any refund or replacement of goods should the above conditions not be met.

Short Supplies and Transit Damages

Please inspect products within 7 days of receipt - shortages and transit damage will only be considered within this time frame. 

Once the items are in your possession several things can happen that are outside of our control, therefore, we kindly ask that damages or short supplies be reported within the 7-day period otherwise the free-returns policy will be forfeited.

Matelec reserves the right to decline any claims that arise after the 7-day period. Consideration will be at the sole discretion of Matelec.

 

Returns and Refunds outside of the 30-day window period:

We are not obligated to accept returns after a 30-day period from the date of purchase. Once the 30-day window period expires, Matelec has the right of refusal and can deny your refund altogether. Any agreed-upon handling fees, restocking fees and transport fees are then at our full discretion.

The 30-day window starts counting from the calendar date the order was physically received by the customer.

 

Disclaimer:

Electrical installations must, by law, be installed by a qualified professional tradesperson. Matelec will not be held responsible for any claims that arise as a result of non-conformance to building regulations as gazetted and governed by South African law or product failure due to incorrect application or installation.

Should the customer decide that they do not approve of their installation, Matelec will not be held responsible for the loss of income, cost of installation or removal of the product. 

 

How to process a return:

A return can be requested via any of the following methods:

• Email the Lifetime Lighting inbox: lifetimelighting@matelec.co.za 
• Email your sales assistant directly via their direct email address.
• Or contact the Sales Office telephonically on: 033 346 0466

Please provide your proof of purchase, invoice number and reason for return. 

In the event of a return, our courier service provider must be able to access the products within business hours Monday to Friday 8 am – 4:30 pm.  Please make an alternative arrangement with your salesman if these times are not convenient for you. 

Remember to package the return sufficiently to ensure it gets back to us in the intended condition.